Formlabs Pro Service Plan (PSP)

Formlabs customer service for companies and professionals

The Formlabs Pro Service Plan (PSP) includes personalized training, warranty replacement and the best phone and email support in the industry.

Individual training

For beginners

Get personalized online introductory training from our experts to ensure your team can use the printers with ease. 3D printing training helps your team to master the necessary tools so that you are always one step ahead.

We know that there is a lot of new knowledge to learn after buying a 3D printer. The personal live online training brings you up to speed as quickly as possible. After purchasing the Pro Service Plan, you can book a 60-minute personal online training session that covers the most relevant topics for your applications.

By participating in our personalized online training, you will learn the most important aspects of working with the Formlabs printer and consumables – we cover everything from print preparation in PreForm to printer maintenance and post-processing. To take full advantage of the training, book the session for a time when you have already been practicing with your Formlabs printer for three to four weeks, or when you encounter problems or challenges.

For advanced users

The offer is aimed not only at beginners, but also at experienced and advanced users. If you send in your 3D models in advance, your contact person will discuss in detail how you can achieve the best printing results. You can also receive further information on printer maintenance and post-processing of the printed objects.

It may also be a good idea to invite colleagues to the training and record the session for debriefing or sharing.

Prioritized telephone customer service in the national languages + English & Spanish

Fast support guaranteed

As a Pro Service Plan customer, you now have a direct line to us or to Formlabs directly. We speak German, French and English. The Formlabs team of experts will also support you in Italian or Spanish. This allows us to clarify your request easily and personally. The lines are open for you Monday to Friday between 9 a.m. and 6 p.m. CET.

With PSP customer service, your emails take priority. Send an email to ask questions about anything from preparation to post-processing or printer maintenance and you’ll receive useful answers within half a working day, with a short video tutorial if necessary.

Contact us in the event of a claim. We will take care of the rest for you and ensure efficient processing. This way, you can concentrate on your work and we take care of the repair or warranty processing.

Extended warranty

Replacement printer in case of repair or warranty

For many companies, it is crucial that 3D printing processes and deadlines can be reliably planned and downtimes minimized.

If your printer should ever malfunction, our customer service will ensure that you can print again as quickly as possible by troubleshooting or replacing the printer.

The Pro Service team will give you detailed instructions by phone and email so that you can often solve the problems on site. In some cases, the printer may need to be sent to our repair center to resolve a hardware issue. In this case, we will send you a replacement device so that you can print again within 72 hours. This reduces the average downtime without a 3D printer for Serviceplan customers by 85%.

Guarantee for the entire term of your plan

The Pro Service Plan extends the one-year warranty that comes with your printer to the full term of the plan you choose. Opt for worry-free future planning and protect your printers with up to three years’ warranty from our service plans. This way, if something goes wrong after the first year of using your printer, it will still be covered by the warranty.

Guarantee for the entire term of your plan

The Pro Service Plan extends the one-year warranty that comes with your printer to the full term of the plan you choose. Opt for worry-free future planning and protect your printers with up to three years’ warranty from our service plans. This way, if something goes wrong after the first year of using your printer, it will still be covered by the warranty.