Dental Service Plan (DSP)
Formlabs customer service for dental laboratories, dental technicians and practices
The Formlabs Dental Service Plan (DSP) includes individual training, replacement under warranty and the best telephone and e-mail support in the dental sector. The DSP can also be combined with the Formlabs Form 3 or Form 3L through us.
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3D printing customer service for dental technicians
The Formlabs Dental Service Plan includes a personalized introduction, proactive outreach and the best phone and email support for dental technicians, dental labs or dental practices.
Proactive contact
We check on your progress and device diagnostics every six months so that you can concentrate on your business.
Telephone support
Do you have an urgent question? Use your direct line to clarify your request personally. The lines are open for you Monday to Friday between 9 a.m. and 6 p.m.
Prioritized e-mail support
With our e-mail support, your concerns are our priority. Write to us and our team of experts will reply within half a working day.
Replacement device under warranty
Replacement: If our team determines that your printer needs to be repaired or replaced, we will replace it immediately. You will first receive the replacement printer. As soon as it arrives, all you have to do is pack up the defective printer and we will organize collection.
Service plan and warranty at a glance
Our support and service plans include printer replacement under warranty as well as a number of proactive and reactive service offerings. You can see a detailed breakdown of the benefits below.
| Printer replacement service | |||
| Replacement of printers/printer components | |||
| Exchange | |||
| Spare parts set | |||
| Reserve printer | |||
| Extended warranty | |||
| Responsive customer service | |||
| Customer service via chat | |||
| Customer service via e-mail | |||
| Telephone customer service | |||
| Prioritized e-mail customer service | |||
| Customer service employees trained in the workflow | |||
| Express repair diagnosis | |||
| Proactive customer service | |||
| Individual live training |
Formlabs 3D printer
Materials
Form Cure
Form Wash
