{"id":76323,"date":"2016-08-19T08:28:14","date_gmt":"2016-08-19T06:28:14","guid":{"rendered":"https:\/\/3d-edu.ch\/makerbot-makercare\/"},"modified":"2026-04-15T15:25:13","modified_gmt":"2026-04-15T13:25:13","slug":"makerbot-makercare","status":"publish","type":"page","link":"https:\/\/3d-edu.ch\/fr\/makerbot-support-suisse\/makerbot-makercare\/","title":{"rendered":"MakerBot MakerCare"},"content":{"rendered":"\n<div class=\"row align-middle\"  id=\"row-553227378\">\n\n\n\t<div id=\"col-1599225042\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<h1>MakerBot MakerCare<\/h1>\n<h3>Pack de maintenance et de service MakerCare<\/h3>\n<h5>Optimisez votre productivit\u00e9 et vos r\u00e9sultats d&rsquo;impression 3D<\/h5>\n<p>L&rsquo;achat de toutes les imprimantes 3D MakerBot chez nous inclut une garantie fabricant de deux ans en Suisse et un excellent support. Toute la gestion de la garantie se fait en Suisse. <\/p>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-2030374830\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"img has-hover x md-x lg-x y md-y lg-y\" id=\"image_600262800\">\n\t\t\t\t\t\t\t\t<div class=\"img-inner dark\" >\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"554\" height=\"416\" src=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2018\/12\/MakerBot-MakerCare-Protection-Plan-big.jpg.avif\" class=\"attachment-large size-large\" alt=\"MakerBot-MakerCare-Protection-Plan-big\" srcset=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2018\/12\/MakerBot-MakerCare-Protection-Plan-big.jpg.avif 554w, https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2018\/12\/MakerBot-MakerCare-Protection-Plan-big-380x285.jpg.avif 380w, https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2018\/12\/MakerBot-MakerCare-Protection-Plan-big-240x180.jpg.avif 240w\" sizes=\"auto, (max-width: 554px) 100vw, 554px\" \/>\t\t\t\t\t\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\n<style>\n#image_600262800 {\n  width: 100%;\n}\n<\/style>\n\t<\/div>\n\t\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<div class=\"row\"  id=\"row-988215737\">\n\n\n\t<div id=\"col-1114031334\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<p>Vous pouvez contacter nos experts MakerBot \u00e0 tout moment par <a href=\"https:\/\/dedune53.myhostpoint.ch\/kontakt-2\/\">e-mail ou via la ligne d&rsquo;assistance<\/a> pour am\u00e9liorer votre productivit\u00e9 et vos r\u00e9sultats d&rsquo;impression. L&rsquo;\u00e9quipe d&rsquo;assistance comp\u00e9tente travaille quotidiennement avec nos produits et l&rsquo;\u00e9cosyst\u00e8me 3D et vous aide \u00e0 r\u00e9soudre vos probl\u00e8mes techniques ou \u00e0 obtenir des r\u00e9sultats d&rsquo;impression 3D. MakerBot ne fabrique pas seulement <a href=\"https:\/\/3d-edu.ch\/makerbot\/3d-drucker\/\">des imprimantes 3D<\/a>, mais fournit \u00e9galement un \u00e9cosyst\u00e8me 3D complet avec <a href=\"https:\/\/3d-edu.ch\/makerbot\/makerbot-apps\/makerbot-print\/\">MakerBot Print<\/a>, <a href=\"https:\/\/dedune53.myhostpoint.ch\/produkte\/makerbot-apps\/makerbot-desktop\/\">MakerBot Desktop<\/a>, <a href=\"https:\/\/dedune53.myhostpoint.ch\/produkte\/makerbot-apps\/makerbot-mobile\/\">MakerBot Mobile<\/a>, les <a href=\"https:\/\/dedune53.myhostpoint.ch\/produkte\/makerbot-apps\/\">applications MakerBot<\/a> et plus encore. Notre objectif est de vous permettre d&rsquo;obtenir d&rsquo;excellents r\u00e9sultats d&rsquo;impression d\u00e8s le d\u00e9but.   <\/p>\n<p>En plus de notre assistance standard, nous vous recommandons de commander le <a href=\"https:\/\/dedune53.myhostpoint.ch\/produkt-kategorie\/service-pakete\/\">pack Maintenance &#038; Service MakerCare<\/a> afin d&rsquo;optimiser encore plus votre productivit\u00e9.<\/p>\n<h4>Couverture suppl\u00e9mentaire avec MakerCare<\/h4>\n<h2>Le meilleur service et des temps d&rsquo;arr\u00eat r\u00e9duits au minimum<\/h2>\n<ul>\n<li>1 heure de cr\u00e9dit d&rsquo;assistance<\/li>\n<li>Contr\u00f4le annuel gratuit<\/li>\n<li>Service Bring-In &#038; \u00e9change avant garantie, service d&rsquo;impression<\/li>\n<li>Traitement prioritaire des questions et des demandes de garantie<\/li>\n<\/ul>\n<p>Avec ce pack de maintenance et de service, vous b\u00e9n\u00e9ficiez de deux heures de cr\u00e9dit d&rsquo;assistance t\u00e9l\u00e9phonique pendant un an, pour vous aider par exemple \u00e0 mettre en route votre imprimante 3D MakerBot ou \u00e0 r\u00e9pondre \u00e0 vos questions concernant l&rsquo;impression d&rsquo;objets.<\/p>\n<p><strong>Contr\u00f4le annuel<br \/><\/strong>Le contr\u00f4le annuel gratuit de votre MakerBot ne comprend pas seulement le remplacement des pi\u00e8ces d&rsquo;usure, mais aussi un nettoyage en profondeur et un recalibrage de l&rsquo;impression. Vous continuerez ainsi \u00e0 obtenir des r\u00e9sultats d&rsquo;impression optimaux. <\/p>\n<h4>Commandez votre pack de services MakerBot MakerCare<\/h4>\n<p>Appelez-nous au <strong>+41 44 492 11 22<\/strong><strong><br \/><\/strong>Notre \u00e9quipe commerciale est \u00e0 votre disposition par t\u00e9l\u00e9phone du lundi au vendredi de 08h30 \u00e0 12h00 et de 13h00 \u00e0 18h00. Vous pouvez \u00e9galement envoyer un e-mail \u00e0 <a href=\"mailto:info@3d-edu.ch\"><u>info@3d-edu.ch<\/u><\/a> - nous vous contacterons dans les plus brefs d\u00e9lais. <\/p>\n<p>Ou commandez simplement en ligne ! Choisissez votre package de maintenance et de service MakerCare : <\/p>\n<div class=\"row\"  id=\"row-1356785016\">\n\n\n\t<div id=\"col-48773353\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/3d-edu.ch\/fr\/boutique\/makercare-replicator\/\" class=\"button primary\" >\n\t\t<span>MakerCare Replicator<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1295611012\" class=\"col medium-6 small-12 large-6\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<a href=\"https:\/\/3d-edu.ch\/fr\/boutique\/makercare-z18\/\" class=\"button primary\" >\n\t\t<span>MakerCare Z18<\/span>\n\t<\/a>\n\n\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n<h4>FAQ<\/h4>\n<h2>Foire aux questions &#038; r\u00e9ponses sur le pack maintenance &#038; service MakerCare<\/h2>\n<div class=\"accordion\">\n\n\t<div id=\"accordion-2213899544\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2213899544-label\" class=\"accordion-title plain\" href=\"#accordion-item-quels-sont-les-avantages-du-plan-de-protection-makerbot-makercare-?\" aria-expanded=\"false\" aria-controls=\"accordion-2213899544-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quels sont les avantages du plan de protection MakerBot MakerCare ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2213899544-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2213899544-label\">\n\t\t\t\n\n<p>Le package MakerBot MakerCare Maintenance &#038; Service vous aide \u00e0 avoir un flux de travail sans faille avec votre imprimante 3D MakerBot Replicator. Vous avez la garantie d&rsquo;un appareil parfaitement entretenu, d&rsquo;un interlocuteur comp\u00e9tent en cas de questions ou de probl\u00e8mes et d&rsquo;un excellent savoir-faire dans l&rsquo;utilisation de la MakerBot Print et des imprimantes 3D MakerBot. L&rsquo;\u00e9change prioritaire et rapide des SmartExtruders et des accessoires, ainsi qu&rsquo;un appareil de remplacement en cas de maintenance ou de garantie, minimisent les temps d&rsquo;arr\u00eat.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-116071804\" class=\"accordion-item\">\n\t\t<a id=\"accordion-116071804-label\" class=\"accordion-title plain\" href=\"#accordion-item-a-qui-s&#039;adresse-le-plan-de-protection-makerbot-makercare-?\" aria-expanded=\"false\" aria-controls=\"accordion-116071804-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>A qui s'adresse le plan de protection MakerBot MakerCare ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-116071804-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-116071804-label\">\n\t\t\t\n\n<p>Le pack Maintenance &#038; Service MakerBot MakerCare s&rsquo;adresse principalement aux utilisateurs professionnels tels que les entreprises ou les \u00e9tablissements d&rsquo;enseignement. Il peut bien s\u00fbr aussi \u00eatre achet\u00e9 par des particuliers. Le MakerCare se rapporte \u00e0 un utilisateur qui agit pour nous en tant que personne de contact.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2620232957\" class=\"accordion-item\">\n\t\t<a id=\"accordion-2620232957-label\" class=\"accordion-title plain\" href=\"#accordion-item-combien-d&#039;imprimantes-3d-makerbot-replicator-un-contrat-makerbot-makercare-couvre-t-il-?\" aria-expanded=\"false\" aria-controls=\"accordion-2620232957-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Combien d'imprimantes 3D MakerBot Replicator un contrat MakerBot MakerCare couvre-t-il ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2620232957-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2620232957-label\">\n\t\t\t\n\n<p>MakerBot MakerCare est li\u00e9 \u00e0 l&rsquo;appareil. Cela signifie que chaque imprimante 3D MakerBot Replicator n\u00e9cessite un contrat sp\u00e9cifique. L&rsquo;\u00e9ligibilit\u00e9 \u00e0 MakerBot MakerCare est authentifi\u00e9e par le num\u00e9ro de s\u00e9rie de l&rsquo;appareil et le num\u00e9ro de contrat.  <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3227042325\" class=\"accordion-item\">\n\t\t<a id=\"accordion-3227042325-label\" class=\"accordion-title plain\" href=\"#accordion-item-quelle-est-la-dur\u00e9e-de-mon-contrat-makerbot-makercare-apr\u00e8s-sa-souscription-?\" aria-expanded=\"false\" aria-controls=\"accordion-3227042325-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Quelle est la dur\u00e9e de mon contrat MakerBot MakerCare apr\u00e8s sa souscription ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3227042325-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3227042325-label\">\n\t\t\t\n\n<p>Le contrat de maintenance et de service MakerBot MakerCare couvre une p\u00e9riode d&rsquo;un an \u00e0 partir de la date de signature du contrat. Avant la fin de la p\u00e9riode, nous vous en informerons. Le contrat n&rsquo;est pas automatiquement renouvel\u00e9 pour une ann\u00e9e civile suppl\u00e9mentaire. L&rsquo;utilisateur est responsable de son renouvellement.   <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1444715466\" class=\"accordion-item\">\n\t\t<a id=\"accordion-1444715466-label\" class=\"accordion-title plain\" href=\"#accordion-item-puis-je-souscrire-un-contrat-makerbot-makercare-si-je-poss\u00e8de-d\u00e9j\u00e0-une-imprimante-3d-makerbot-replicator-?\" aria-expanded=\"false\" aria-controls=\"accordion-1444715466-content\">\n\t\t\t<button class=\"toggle\" aria-label=\"Basculer\"><i class=\"icon-angle-down\" aria-hidden=\"true\"><\/i><\/button>\n\t\t\t<span>Puis-je souscrire un contrat MakerBot MakerCare si je poss\u00e8de d\u00e9j\u00e0 une imprimante 3D MakerBot Replicator ?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1444715466-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1444715466-label\">\n\t\t\t\n\n<p>Vous pouvez bien s\u00fbr souscrire un contrat de maintenance MakerBot MakerCare chez nous \u00e0 tout moment. Cependant, si vous n&rsquo;avez pas achet\u00e9 l&rsquo;appareil chez nous ou s&rsquo;il est \u00e2g\u00e9 de plus de 2 ans, il est n\u00e9cessaire de proc\u00e9der \u00e0 des clarifications suppl\u00e9mentaires ou \u00e0 un Quality Check (\u00e9ventuellement payant). <\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n<div class=\"is-divider divider clearfix\" style=\"max-width:1280px;height:1px;\"><\/div>\n\n<div class=\"row\"  id=\"row-1276965181\">\n\n\n\t<div id=\"col-783600732\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:50%;\">\n\t\t\t<a href=\"https:\/\/3d-edu.ch\/fr\/makerbot\/imprimante-3d-makerbot\/\" >\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/08\/makerbot-3d-printers.jpg.avif\" class=\"attachment- size-\" alt=\"MakerBot 3D-Drucker\" srcset=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/08\/makerbot-3d-printers.jpg.avif 150w, https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/08\/makerbot-3d-printers-100x100.jpg.avif 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-left\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h4>Imprimante 3D MakerBot<\/h4>\n<p> <a href=\"\/?page_id=38\"> Informations<\/a><br \/><a href=\"https:\/\/3d-edu.ch\/fr\/produkt-kategorie\/imprimantes-3d-fr-2\/\">Commander<\/a><\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-1794586369\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:50%;\">\n\t\t\t<a href=\"\/makerbot\/makerbot-apps\/\" >\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-software-icon-pic.jpg.avif\" class=\"attachment- size-\" alt=\"makerbot-software-icon-pic\" srcset=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-software-icon-pic.jpg.avif 150w, https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-software-icon-pic-100x100.jpg.avif 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-left\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h4>Logiciels et applications MakerBot<\/h4>\n<p><a href=\"\/makerbot\/makerbot-apps\/\">  Informations<\/a>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n\t<div id=\"col-809962005\" class=\"col medium-4 small-12 large-4\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div class=\"box has-hover   has-hover box-text-bottom\" >\n\n\t\t<div class=\"box-image\" style=\"width:50%;\">\n\t\t\t<a href=\"https:\/\/3d-edu.ch\/fr\/makerbot\/filament-makerbot\/\" >\t\t\t<div class=\"\" >\n\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"150\" height=\"150\" src=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-filament-icon-pic.jpg.avif\" class=\"attachment- size-\" alt=\"makerbot-filament-icon-pic\" srcset=\"https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-filament-icon-pic.jpg.avif 150w, https:\/\/3d-edu.ch\/wp-content\/smush-avif\/2019\/01\/makerbot-filament-icon-pic-100x100.jpg.avif 100w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/>\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/a>\t\t<\/div>\n\n\t\t<div class=\"box-text text-left\" >\n\t\t\t<div class=\"box-text-inner\">\n\t\t\t\t\n\n<h4>Mat\u00e9riaux MakerBot<\/h4>\n<\/p><p> <a href=\"\/?page_id=616\"> Informations<\/a><br \/><a href=\"https:\/\/3d-edu.ch\/fr\/produkt-kategorie\/filaments-makerbot-fr\/\">Commander<\/a><\/p>\n\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>FAQ Foire aux questions &#038; r\u00e9ponses sur le pack maintenance &#038; service MakerCare<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":79106,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-76323","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.4 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>MakerBot MakerCare | Pack de services pour imprimantes 3D MakerBot | 3D-EDU<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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